FAQ
F.A.Q. – Frequently Asked Questions
Shipping & Delivery
Standard delivery takes 2–4 working days. Express shipping is also available at checkout.
Yes, we ship worldwide. Europe: 5–7 working days. USA & International: 7–14 working days.
Delivery costs depend on your location and will be calculated at checkout before you confirm your order.
Yes, once shipped, you will receive a tracking number by email.
If delivery takes longer than expected, please contact our support team. We’ll resolve it directly with the courier.
Yes, gift wrapping is available on selected products.
We partner with reliable couriers like Royal Mail, DPD, and DHL.
Returns & Refunds
Items can be returned within 14 days in their original condition. Custom or personalized products cannot be returned unless faulty.
Customers are responsible for return shipping unless the item is defective or incorrect.
Refunds are processed within 5–7 working days after we receive your return.
Yes, exchanges are possible if the product is in stock.
Contact us immediately with photos, and we’ll arrange a replacement or refund.
Unfortunately, bundles must be returned in full unless an item is defective.
Orders & Payments
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Klarna (where available).
Orders can only be changed or canceled within 2 hours of purchase.
Yes, we handle bulk and corporate gift requests. Contact us for special pricing.
Absolutely. We use encrypted payment gateways to ensure maximum security.
Yes, we provide digital gift cards that can be redeemed in our store.
Yes, we offer Klarna or PayPal installments depending on your region.
Common reasons include insufficient funds or mismatched billing details. Contact your bank for assistance.
Products & Customization
Our items are made from durable, high-quality materials, some crafted with advanced 3D printing technology and finished by hand.
Yes, many products can be customized with names, messages, or engravings. Look for the “Personalize” option.
We aim for accurate representations, but small variations in color or finish may occur due to lighting or screen settings.
For special commissions, please contact our support team with your idea.
Dust with a soft cloth and keep away from direct heat or prolonged moisture.
Yes, we use sustainable materials where possible and minimize packaging waste.
Yes, some designs are exclusive and available only in limited quantities.