Returns & Refunds
Returns & Refunds
We want you to love your purchase from CraftiqHub. If for any reason you are not completely satisfied, our returns and refund policy is here to help.
Eligibility for Returns
All orders are carefully prepared before shipping. Please allow 1–3 business days for order processing. Personalized and custom-made items may require additional time, which will be clearly stated on the product page.
- Items must be returned within 14 days of delivery.
- Products must be unused, in original condition, and in original packaging.
- Personalized or custom-made items cannot be returned unless faulty.
How to Start a Return
- Contact us via our support form with your order number.
- Wait for our confirmation and return instructions
- Pack the item securely and ship it back to us.
Refunds
Once we receive and inspect your return, we will notify you via email. If approved, refunds will be processed to your original payment method within 5–7 business days. Please note that shipping fees are non-refundable.
Exchanges
Need a different size, color, or item? Contact us before returning, and we’ll help you arrange an exchange if stock is available.
Damaged or Faulty Items
If you receive a damaged or faulty item, please notify us within 48 hours of delivery with photos. We’ll arrange a replacement or refund at no extra cost to you.
Contact Us
For any questions about returns and refunds, feel free to contact our support team